We want you to be pleased with your Jamali artwork. Because our posters and prints are carefully prepared and packaged for each order, please review the following return and exchange guidelines before making your purchase.
Returns
Standard, non-customized posters and prints may be returned within 14 days of delivery. Returned merchandise must be unused, undamaged, and in its original condition and packaging.
Customers are responsible for return shipping costs on returns made because of a change of mind, size preference, or other personal preference. Original shipping and handling charges are non-refundable unless the return is the result of an error on our part.
Before returning an item, please contact us for return authorization and instructions. Returns sent without prior authorization may not be accepted.
Damaged or Incorrect Orders
If your artwork arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery.
Please retain the artwork, packaging, and shipping materials and provide photographs of the item and packaging when requested. This helps us document shipping damage and resolve the issue with the carrier.
For approved damaged, defective, or incorrect orders, we will arrange for a replacement whenever possible or provide an appropriate refund. You will not be responsible for additional shipping charges when the issue is the result of damage in transit or an error on our part.
Exchanges
If you would like to exchange an eligible poster or print for another size or product, please contact us within 14 days of delivery.
Any difference in product price and applicable shipping charges will apply. The original item must be returned in unused and undamaged condition before the replacement item is shipped.
Final Sale Items
The following items are considered final sale unless they arrive damaged, defective, or incorrect:
Personalized or customized artwork
Special-order or made-to-order products
Signed or individually numbered editions
Limited-edition products designated as final sale
Clearance or other merchandise specifically identified as final sale
Refunds
Once an approved return is received and inspected, the refund will be issued to the original method of payment.
Please allow several business days after the refund is processed for your bank or credit card company to post the credit to your account.
Color and Appearance
We make every effort to represent artwork accurately on our website. However, colors may appear slightly different depending on your computer, phone, tablet, display settings, and the printing process.
Minor differences between the image displayed on your screen and the finished printed artwork are not considered defects.
Shipping Damage
Whenever possible, please inspect your package promptly after delivery. If the shipping container shows significant damage, photograph the package before opening it and retain all packaging until your claim has been resolved.
Our goal is to make sure that every Jamali poster or print reaches you in the condition in which it was intended to be enjoyed.